The arbitrage you are built on is closing
Case processing services are priced on the gap between what a sponsor will pay and what an offshore FTE costs. That gap is about to be competed away by something that does not need the FTE — and it is better to be holding it than to be on the wrong side of it.
Under your quality system, under your name
White-label
Your client relationship, your brand, your SOPs. We are the processing layer inside your service, not a vendor your client has to be introduced to and approve separately.
Your QC stays yours
We replace the keystrokes, not the oversight. Your quality layer and your physicians remain the accountable review step, which is what your client is really buying.
Your validation package
We supply the documentation your computerised system validation needs — specifications, test evidence, change control — so the system lands inside your existing quality framework rather than beside it.
We would rather sell through you than against you
You hold the contracts, the client relationships, the quality systems and the regulatory scar tissue. Rebuilding that from scratch would take years, and the sponsors would rather not change vendor at all.
The uncomfortable version is also true: if the incumbent vendors do not move, someone will win those contracts by pricing against a cost base they no longer have. We would prefer that be a partnership.
Put us against one of your own contracts
Pick a book of work, give us the volumes and the SLAs, and measure us on the terms you are already committed to.